Last updated: 12.06.2025
This Privacy Policy describes how Rewity ("Rewity", "we", "us", or "our") collects, uses, and protects information in connection with our website, software platform, and related services (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.
1. Information We Collect
We collect information in the following categories:
1.1 Information You Provide to Us
When you use the Service, you may provide us with:
Account information: Name, business name, email address, phone number, password, and other registration details
Billing information: Payment method, billing address, and related details (processed via our payment processors)
Business & customer data: Customer names, phone numbers, email addresses, review links, messages, and other information you upload, sync, or enter into the platform
Support communications: Information you provide when you contact us for support or customer service
1.2 Information We Collect Automatically
When you use the Service, we may automatically collect:
Usage data: Pages visited, features used, actions taken, timestamps, and other activity within the Service
Device and log data: IP address, browser type, operating system, device identifiers, and access times
Cookies and similar technologies: We may use cookies, web beacons, and similar technologies to remember your preferences, understand usage patterns, and improve the Service
You can adjust your browser settings to refuse cookies, but some features of the Service may not function properly if you disable them.
1.3 Information from Third Parties
We may receive information from:
Third-party integrations and platforms (for example, Google, Facebook, review platforms, or CRM tools) that you connect to the Service
Payment processors that provide limited information related to billing or payment status
Public sources such as publicly available business listings or review profiles
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and operate the Service
Creating and managing your account
Running review campaigns, SMS/email requests, and customer communication workflows
To improve and customize the Service
Analyzing usage and performance
Developing new features and enhancements
To communicate with you
Sending service-related notifications, updates, and administrative messages
Responding to your questions, support requests, and feedback
For marketing and promotion
Sending you information about new features, offers, and content (where permitted by law; you can opt out at any time)
For security and legal compliance
Detecting, preventing, and addressing fraud, abuse, or technical issues
Complying with legal obligations and enforcing our Terms of Service
We do not sell your personal information to third parties.
3. How We Handle Your Customers’ Data
As part of the Service, you may upload or sync your customers’ contact details and send them messages or review requests.
You are responsible for obtaining any necessary consents from your customers before providing their information to us or using the Service to contact them.
We process your customer data solely to provide the Service to you (for example, sending messages, tracking reviews, and analytics).
We do not use your customer data to market to them on our own behalf.
4. Legal Bases for Processing (If in the EEA/UK or Similar Regions)
If you are located in the European Economic Area (EEA), United Kingdom, or a region with similar laws, we process your personal data based on:
Performance of a contract (to provide the Service)
Legitimate interests (for example, improving the Service, preventing fraud, and securing our systems)
Your consent (for certain marketing or cookie usage, where required by law)
Legal obligations (where we are required to comply with law)
5. How We Share Information
We may share information with:
Service providers and vendors
Hosting providers, email/SMS providers, analytics tools, payment processors, and other third parties that help us operate the Service
Integrations you choose to connect
Third-party platforms you connect to the Service (for example, review platforms or communication tools)
Professional advisors
Lawyers, accountants, auditors, or other advisors where necessary for legal, compliance, or business reasons
Business transfers
In connection with a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that deal
Legal and safety purposes
If required by law or if we believe in good faith that disclosure is necessary to protect our rights, users, or the public
We require our service providers to use your information only as needed to perform services on our behalf and to protect it appropriately.
6. Data Retention
We retain your information for as long as necessary to:
Provide the Service
Comply with legal obligations
Resolve disputes
Enforce our agreements
If you close your account, we may retain limited information as required or permitted by law, and for legitimate business purposes (for example, backup, security, or accounting).
7. Data Security
We take reasonable technical and organizational measures to protect your information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, such as:
Access: Request a copy of the personal data we hold about you
Correction: Request corrections to inaccurate or incomplete data
Deletion: Request deletion of your data, subject to legal and business needs
Restriction: Request restrictions on how we process your data
Objection: Object to certain types of processing, such as direct marketing
Portability: Request a copy of your data in a structured, commonly used format
You can exercise many of these rights by logging into your account or contacting us at the email listed below. We may need to verify your identity before responding to your request.
You can opt out of marketing emails by clicking the "unsubscribe" link in those emails or contacting us. Service-related emails (such as important notices or account messages) may still be sent.
9. International Transfers
If you use the Service from outside [Country], your information may be transferred to and processed in [Country] and other countries where our service providers operate.
These countries may have different data protection laws than your home country. Where required by law, we take steps to ensure appropriate safeguards are in place to protect your data.
10. Children’s Privacy
The Service is not directed to children under 18, and we do not knowingly collect personal information from children under 18.
If we become aware that we have collected information from a child under 18, we will take reasonable steps to delete it. If you believe a child has provided us with personal information, please contact us.
11. Third-Party Sites and Services
The Service may contain links to third-party websites or services that we do not control.
We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party sites or services you visit or integrate with.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we do, we will revise the "Last updated" date at the top of this page. For material changes, we may also provide additional notice (for example, through the Service or via email).
Your continued use of the Service after changes take effect means you accept the updated Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Rewity
Email: [email protected]
Address: 8387 Montgomery Run Rd, Ellicott City, MD, 21043